Patient help hub

Find the right service, prepare for your visit and get help using our website. Choose a route below to continue.

What would you like to do?

Quick answers

How do I change or cancel an appointment?

Visit our appointments page for the practice’s current contact routes. If you cannot use the online service, contact reception.

Where do I order my repeat medication?

Use the routes listed on our prescriptions page. Read the practice’s guidance before placing your request.

How can I ask about a test result?

Our test results page explains how to contact the practice about your results.

I cannot use the online service. What can I do?

You can contact reception by telephone or visit the surgery. Tell the team if you need help accessing information or communicating with the practice.

How do I find out about the NHS App?

Visit the official NHS App information and support pages for help getting started and using the app.

Before you contact us

  • Choose the relevant service page above and check its instructions.
  • Have the details of your request ready when contacting the practice.
  • Tell reception if you need communication or accessibility support.
  • Use the practice’s approved contact routes for personal or medical information.

Need urgent help?

For a life-threatening emergency, call 999. If you need medical help now and cannot contact your GP, use NHS 111 online or call 111. Call 111 for a child under 5.

Read the NHS guidance on when to use 111 and when to call 999.

Local services and more support